{"product_id":"what-you-meant-to-say-what-to-say-when-it-goes-wrong-at-home-at-work-and-by-text-paperback-9798953467049","title":"What You Meant to Say: What to Say When It Goes Wrong at Home, at Work, and by Text -- Editors of Works Cited, Paperback","description":"\u003cp\u003eThe words for the moment, printed next to the words that backfire.\u003c\/p\u003e\u003cp\u003eSeventy moments that go wrong at home, at work, and by text: the text you keep not answering, the apology that starts \"I'm sorry you feel that way,\" the friend in trouble you told to \"let me know if you need anything,\" the meeting that won't end, the reply that says \"Fine.\"\u003c\/p\u003e\u003cp\u003eEach one gets a scene, the line that backfires, the line that works, and the reason: a study where there is one, our judgment where there isn't, and a label that says which. Then what usually comes back.\u003c\/p\u003e\u003cp\u003eFifteen chapters in three parts: what to do before you open your mouth; the verbs, from ask and say no to disagree, apologize, comfort and write it; and the moments when words aren't the fix. Most chapters end on a \"Next time\" card with the one thing to try.\u003c\/p\u003e\u003cp\u003eNothing here asks you to be a different person. It asks you to say the next sentence better.\u003c\/p\u003e\u003cp\u003eDetails: Paperback, 236 pages, black and white interior on cream paper, 5.5 x 8.5 in. ISBN 979-8-9534670-4-9. Published by Works Cited, an imprint of Flowerburst LLC. Printed in and shipped from the USA.\u003c\/p\u003e","brand":"Flowerburst","offers":[{"title":"Default Title","offer_id":68186489782576,"sku":"9798953467049","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2712\/8368\/files\/9798953467049.jpg?v=1793068415","url":"https:\/\/flowerburst.co\/products\/what-you-meant-to-say-what-to-say-when-it-goes-wrong-at-home-at-work-and-by-text-paperback-9798953467049","provider":"Flowerburst","version":"1.0","type":"link"}